Exchanges, Shop Credit, Sales & Coupons
All sales through our online shop and at shows/festivals/markets are considered final, and we do not offer refunds. However, if you receive an item that you are unhappy with, or that you have a problem with as you work with it, please contact us at [email protected], and we will be happy to work with you to try and resolve the issue to your satisfaction.
DO NOT mail purchased items back to us without contacting us by email first, or a 25% restocking fee may be deducted from any shop credit offered.
Note that any items returned for exchange or shop credit must be returned in original, re-sellable condition and must be pet hair and smoke/odor free. Items sent back in any other condition will not receive a full value exchange or credit.
From time to time, we run sales and/or offer coupon-based discounts. Any discounts offered are good during the sale period only. They cannot be applied to prior purchases, nor can we retroactively apply them to orders placed during the sale period when the available coupon was not used. Coupon codes must be used at the time of check out for the discount to apply to your order. If you have trouble using a valid coupon code during check out, or if you believe an applicable discount is not being properly applied to your order, please contact us at [email protected] so that we can do our best to help sort things out.