All sales through our online shop and at shows/festivals/markets are considered final, and we do not offer refunds. However, if you receive an item that you are unhappy with, or that you have a problem with as you work with it, please contact us at fibernymph@gmail.com, and we will be happy to work with you to try and resolve the issue to your satisfaction. In some cases, either an exchange or a shop credit may be issued.
DO NOT mail purchased items back to us without contacting us by email first, or a 25% restocking fee may be deducted from any shop credit offered.
Note that any items returned for exchange or shop credit must be returned in original, re-sellable condition and must be pet hair and smoke/odor free. Items sent back in any other condition will not receive a full value exchange or credit.