General Shipping Info
We ship via USPS First Class or Priority. Orders may be insured based on their value.
In-stock items ship within five business days. Please refer to individual listings for different shipping times on specific items. If you have a question about the shipping status of your order, please feel free to email us with an inquiry!
Unless otherwise noted in a listing, in-stock items ordered along with pre-order or dye-to-order items will be held and shipped together once all items are ready to go out. Please allow up to six weeks for shipping of these items unless otherwise noted in the listing. If you need your in-stock items sooner, please order them in a separate transaction.
We currently offer free USPS shipping on US orders of *$50 or more. This offer is good for single orders of $50 or more. We are unable to accommodate requests to combine multiple orders for the sake of reaching this minimum.
For our international customers, we offer a flat rate shipping fee of *$20 for any order of two items or more. International customers are responsible for any additional customs or VAT fees added when your order enters your country. We provide accurate information on our customs forms for this purpose.
* Glassware, mugs, and holiday countdown collections are excluded from these shipping offers. See individual listings for any additional exclusions that may apply.
Multiple Order Consolidation
Effective 11/23/2020, we regret that we can no longer accommodate requests to hold or combine orders for shipping purposes. This includes combining orders for the sake of reaching the $50 minimum for free shipping. That offer applies to single orders of $50 or more only.
If a customer places more than one order that will ship in the same shipping batch and we are able to combine both orders into a single package, we may do so at our discretion. In this case, we will issue a refund for any shipping charge overage, if applicable.
Incorrect Addresses
We ask that customers please verify that their shipping address is correct in PayPal before finalizing their order. We are not responsible for orders sent to inaccurate addresses. If your order goes through with an incorrect shipping address and you notify us of that immediately, we will do our best to correct the address when we process your shipping. However, because of the volume of orders we regularly process, we cannot guarantee that the change will definitely get made. If an order is returned to us as undeliverable due to our failure to change the address after being notified of the need to do so, we will re-ship it to the corrected address at no additional cost.
Delayed/Lost/Damaged Shipments
All shipments will have a tracking number that you will receive with your shipping notification. If you have lost your tracking number, we will do our best to provide it for you when requested.
Occasionally, the USPS mis-routes a package and it may take longer than expected to get to you, especially around busy holiday shipping seasons. Please allow three weeks (domestically) or six weeks (internationally) for your package to arrive before contacting us.
We recommend following the USPS instructions for tracking down suspected lost mail: https://www.usps.com/help/missing-mail.htm
If you receive a shipment that has been damaged, and it was an insured shipment, you can file a claim through the USPS. See information here: https://www.usps.com/help/claims.htm
In any event of receiving an item damaged in shipping, please contact us to let us know so that we might do what we can to work with you on the issue.