General Shipping Info
We strive to ship in-stock items within three business days of the time they are ordered. If an in-stock item is ordered along with a pre-order item, all items will be held until the pre-order item is ready to ship. Pre-orders and special order items will ship in 4-6 weeks from time of ordering, unless otherwise noted in the listing.
We ship via USPS First Class or Priority. Orders may be insured based on their value.
Multiple Order Consolidation
As a courtesy, we do our best to consolidate multiple orders from the same customer into a single shipment and issue partial shipping refunds, when applicable, however we make no guarantees that this will happen due to the volume of orders we regularly process.
We ask that customers please verify that their shipping address is correct in PayPal before finalizing their order. We are not responsible for orders sent to inaccurate addresses. If your order goes through with an incorrect shipping address and you notify us of that immediately, we will do our best to correct the address when we process your shipping. However, because of the volume of orders we regularly process, we cannot guarantee that the change will definitely get made. If an order is returned to us as undeliverable due to our failure to change the address after being notified of the need to do so, we will re-ship it to the corrected address at no additional cost.
All shipments will have a tracking number that you will receive with your shipping notification. If you have lost your tracking number, we will do our best to provide it for you when requested.
Occasionally, the USPS mis-routes a package and it may take longer than expected to get to you, especially around busy holiday shipping seasons. Please allow three weeks (domestically) or six weeks (internationally) for your package to arrive before contacting us.
We recommend following the USPS instructions for tracking down suspected lost mail: https://www.usps.com/help/missing-mail.htm
If you receive a shipment that has been damaged, and it was an insured shipment, you can file a claim through the USPS. See information here: https://www.usps.com/help/claims.htm
In any event of receiving an item damaged in shipping, please contact us to let us know so that we might do what we can to work with you on the issue.